Maine Front Line Warm Line Volunteers

This page contains instructions and documentation you will need to be a Maine Front Line Warm Line Volunteer. There are several steps to be taken before you can take calls:

Step 1: Register with MaineResponds

Be sure to expand the link that says MaineResponds to see all the organizations. From that list you will choose Front Line Warm Line. Be sure to answer all questions.

Step 2: Psychological First Aid Training

It is critical that everyone understand what Psychological First Aid is and how to apply the concepts. If you come from a school education background, you will need to be trained in PDA.   Johns Hopkins Preparedness and Emergency Response Learning Center Psychological First Aid workshop is a six-hour, interactive, face-to-face training that provides public health professionals without former mental health education with the concepts and skills associated with PFA. Utilizing the RAPID model (Reflective Listening, Assessment, Prioritization, Intervention, and Disposition), this specialized training provides health professionals who may be asked, or might volunteer, to respond in times of emergency with perspective on injuries and trauma that are beyond those that are physical in nature. Additionally, the model is readily applicable to public health settings, the workplace, the military, mass disaster venues, and even the demands of more well circumscribed critical incidents, e.g., dealing with the psychological aftermath of accidents, robberies, suicide, homicide, or community violence.  Here is the link to view information and sign up for this online course.

the National Child Traumatic Stress Network’s (NCTSN) 6-hour Psychological First Aid Online course  is currently not available until sometime this spring. You will also need to view MFLWL’s two-hour PFA training for a more personal presentation by Rich Lewis. For those who are already working in the counseling field or who already had the 6 hour training or took the training in April that was offered by FLWL, you should be all set; however, if you have not had this training, please view the two-hour program above.

Step 3: Other Training Required

Step 4: Scheduling

Once all tasks are completed, e-mail your availability to Dr. Pontius at [email protected]. You can also enter or change your schedule HERE. Shifts are seven days/week, 8:00 a.m. to 12:00 p.m. (Shift 1) / 12:00 p.m. to 4:00 p.m. (Shift 2) / 4:00 p.m. to 8:00 p.m. (Shift 3).


Included in this PDF  is information about how join the daily check-in meetings at 4 p.m. six days a week and at 5:00 p.m. on Thursdays only. Other information includes the supervisors on call schedule, how to accept calls, etc.


Here’s a link a form that would quickly capture the Call Data.   One copy of this form would get completed for each call presented.

For Faculty Members Only: Here’s a link to a form that would capture Huddle participation data. The purpose of this is record who has participated on a given day and of those who may have presented a call or or participated in a Role-Play. It only need to be completed ONCE per afternoon Huddle, Monday through Saturday.

COVID-19 Resources

A COVID Resource page has been added to this site. This is where you can get materials for your callers or for yourselves.

Below are some ads that EMS has created for MFLWL

Maine Association of Psychiatric Physicians Membership

Participation is key, and MAPP and APA offer many activities geared to enrich your professional life as well as bring you educational opportunities.