Maine Front Line Warm Line Volunteers

This page contains instructions and documentation you will need to be a Maine Front Line Warm Line Volunteer. There are several steps to be taken before you can take calls:

Step 1: Register with MaineResponds

Be sure to expand the link that says MaineResponds to see all the organizations. From that list you will choose Front Line Warm Line. Be sure to answer all questions.

Step 2: Psychological First Aid Training

It is critical that everyone understand what Psychological First Aid is and how to apply the concepts. If you come from a school education background, you will need to take the National Child Traumatic Stress Network’s (NCTSN) 6-hour Psychological First Aid Online course. In this course, you will learn the core goals of PFA. PFA online also offers a Learning Community where participants can share about experiences using PFA in the field, receive guidance during times of disaster, and obtain additional resources and training. You will also need to view MFLWL’s two-hour PFA training for a more personal presentation by Rich Lewis. For those who are already working in the counseling field or who already had the 6 hour training or took the training in April that was offered by FLWL, you should be all set; however, if you have not had this training, please view the two-hour program above.

Step 3: Other Training Required

WATCH EMS VIDEO

WATCH HEALTH INFORMATION PRIVACY TRAINING VIDEO

Step 4: Scheduling

Once all tasks are completed, e-mail your availability to Dr. Pontius at [email protected]. You can also enter or change your schedule HERE. Shifts are seven days/week, 8:00 a.m. to 12:00 p.m. (Shift 1) / 12:00 p.m. to 4:00 p.m. (Shift 2) / 4:00 p.m. to 8:00 p.m. (Shift 3).

FAQ’s & OTHER STUFF

Included in this PDF is information about how join the daily check-in meetings at 4 p.m. six days a week and at 5:00 p.m. on Thursdays only. Other information includes the supervisors on call schedule, how to accept calls, etc.

Here’s a link a form that would quickly capture the Call Data. One copy of this form would get completed for each call presented.

For Faculty Members Only: Here’s a link to a form that would capture Huddle participation data. The purpose of this is record who has participated on a given day and of those who may have presented a call or or participated in a Role-Play. It only need to be completed ONCE per afternoon Huddle, Monday through Saturday.

https://forms.gle/GjFr3T2bji62CqkD7